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What are your shipping fees?
When will my order be shipped?
What's the status of my order? How do I track my order?
Do you offer Gift Cards?
Will my credit card be charged immediately?
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| Order Total | UPS Ground | UPS 2-Day | UPS Standard Overnight | | Delivery in 5-7 Business Days | Delivery in 2-3 Business Days | Delivery by Next Business Day | | 1-2 items | $0.00 | $25.00 | $40.00 | | 3-4 items | $0.00 | $30.00 | $45.00 | | 5+ items | $0.00 | $35.00 | $50.00 |
Please note Free Ground Shipping does not apply to international orders or orders shipped to Alaska, Hawaii, and Puerto Rico.
Shipments to Alaska, Hawaii and Puerto Rico are only eligible for 2 day or next day shipping. Please add $15.00 to the rates above for any shipment to Alaska, Hawaii or Puerto Rico.
Please note that we do not offer Saturday delivery.
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If your order is placed Monday thru Friday before 1:00 pm PST it will be shipped the same day. Any order placed Monday thru Thursday after 1:00 pm PST will be shipped the following day. All orders placed Friday after 1:00 pm PST thru Sunday will be shipped the following business day. You will receive an e-mail confirmation once your order has shipped. Please note, no orders will be shipped on National Holidays. Please call 888.444.7748 for more information concerning our hours and shipping policy. Please note that we do not offer Saturday shipping.
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Once you have placed an order, you have the availability of checking its status at any time. To track your order from this page, click here. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
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Yes, we do! Gift Cards can be purchased in $50, $100, $150, $200, $500 and $1000 increments. Gift Cards are redeemable on our website as well as in any Trina Turk Boutique. To purchase a Gift Card click here.
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No. Your credit card will not be charged until your order is shipped. When you enter your credit card information on the final review page an order confirmation number will be issued. You will also immediately receive an e-mail confirming that your order has been received. We will also send you a second e-mail to notify you when your order has been shipped and your credit card has been charged.
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Do you offer Gift Cards?
Why should I become a registered user?
How do I change or cancel an order?
Why did you call or e-mail me to verify my order?
What are my payment options?
Are purchases on this website really tax free?
Is ordering over the internet secure?
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Yes, we do! Gift Cards can be purchased in $50, $100, $150, $200, $500 and $1000 increments. Gift Cards are redeemable on our website as well as in any Trina Turk Boutique. To purchase a Gift Card click here.
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Becoming a registered user offers faster checkout by allowing you to bypass re-entering your credit card, shipping and billing information. When an order is placed, user information will be filled in automatically. Also, registering makes gift giving simple. Family and friends' information can be saved in your Address Book, to provide the luxury of not having to type the recipient's information each time you send a gift. Click here to register now.
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Please contact a Trina Turk customer service representative at 1-888-444-7748.
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For your own security and protection, we will call or e-mail you to verify your information if in the normal course of fraud control we find something suspicious regarding your order.
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We accept Visa, Mastercard, American Express and Discover.
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No. We currently are required to collect sales tax in the following states: California, Florida, New York, Texas and Washington.
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Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure your order is secure. SSL encrypts the transmissions from our ecommerce servers and your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.
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What are your shipping fees?
What's the status of my order? How do I track my order?
When will my order be shipped?
How do I know that my order has been shipped?
Do you ship internationally?
Do you ship to PO boxes or APO/FPO addresses?
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| Order Total | UPS Ground | UPS 2-Day | UPS Standard Overnight | | Delivery in 5-7 Business Days | Delivery in 2-3 Business Days | Delivery by Next Business Day | | 1-2 items | $0.00 | $25.00 | $40.00 | | 3-4 items | $0.00 | $30.00 | $45.00 | | 5+ items | $0.00 | $35.00 | $50.00 |
Please note Free Ground Shipping does not apply to international orders or orders shipped to Alaska, Hawaii, and Puerto Rico.
Shipments to Alaska, Hawaii and Puerto Rico are only eligible for 2 day or next day shipping. Please add $15.00 to the rates above for any shipment to Alaska, Hawaii or Puerto Rico.
Please note that we do not offer Saturday delivery.
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Once you have placed an order, you have the availability of checking its status at any time. To track your order from this page, click here. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
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If your order is placed Monday thru Friday before 1:00 pm PST it will be shipped the same day. Any order placed Monday thru Thursday after 1:00 pm PST will be shipped the following day. All orders placed Friday after 1:00 pm PST thru Sunday will be shipped the following business day. You will receive an e-mail confirmation once your order has shipped. Please note, no orders will be shipped on National Holidays. Please call 888.444.7748 for more information concerning our hours and shipping policy. Please note that we do not offer Saturday shipping.
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We will send you an e-mail with your tracking number and a link to where you can track it online once your order has been shipped.
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Yes! We offer international shipping with our shipping partner International Checkout. Once you are ready to check out, just click the "International Shipping" button on the first page of checkout. You will move to the International Checkout process and your order will be on it's way.
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For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.
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What is your return/exchange policy?
Where do I ship my return or exchange?
How should I ship my return or exchange?
When will my credit card be refunded?
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We're offering an extension on our return policy for the holiday season! Any full price, unworn, unwashed item, with tags attached, ordered between 12/1/2011 - 1/17/2012 can be returned up to 1/31/2012 for a full refund. Please see below for our regular policy. Please note return policy does not include sale items.
A happy customer is our primary goal! Trina Turk gladly accepts returns of unworn, unwashed merchandise with all tags attached and a copy of your packing slip within 14 days of receiving your item(s) for a full refund. Swimwear: Any suits that are soiled, worn, damaged or laundered will not be accepted due to health regulations. If we receive such items your account will be charged $15 and the items will be returned to you. Please note: All sale merchandise is final. For a full refund, returns must be received at our warehouses within 14 days of your original date of receipt.
To Exchange: Please return your full priced item within 14 days of purchase for a refund then place a new order online or by phone.
We will offer a one time price adjustment within 14 days of purchase on items purchased at full price.
Please note, we cannot accept returns or exchanges on any lingerie or marked down items.
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All returns and exchanges must be sent to:
Trina Turk
attn: Internet Sales
3025 W Mission Rd
Alhambra, CA 91803
To exchange please return your full priced item within 14 days of purchase for a refund then place a new order online or by phone.
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Trina Turk has partnered with UPS to make your return easier. Please find our Authorized Return Service label included in your order. This ARS label allows you to simply attach the sticker to your package and leave the package at any of the following locations: The UPS Store, a UPS Drop Box, A UPS Customer Center, or with any UPS driver. The cost of return shipping, $8, will be deducted from your refund OR you may also choose to return the package on your own. You will be required to pre-pay postage at the point of return. Please send your merchandise back via insured mail to:
Trina Turk
attn: Internet Sales
3025 W Mission Rd
Alhambra, CA 91803
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Your refund or exchange will be processed within 7 business days of your package's arrival. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email when this transaction has taken place.
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FAQ_Holiday Hours
Where can I find a store near me that carries your products?
Can you tell me when new products or special promotions are announced?
What is the Address Book and how do I use it?
Are the products on the website the same as in the
stores?
I've seen your product at on-line auctions, is it authentic?
Is my personal and credit card information safe on your website?
What is your privacy policy?
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Please note that the Trina Turk offices will be closed at 2 pm est Friday, December 23rd through Monday, December 26th. Any order placed after 4pm est Friday, December 23rd is not guaranteed to ship before Tuesday, December 27th.
Please note that the Trina Turk offices will be closed at 2 pm est Friday, December 30th through Tuesday, January 2nd. Any order placed after 2pm est Friday, December 30th is not guaranteed to ship before Tuesday, January 3rd. Please call our customer service hotline with any questions, 888.444.7748.
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Searching for a store near you that sells our products is easy, click here to go to our store locator page.
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Yes. Simply register with us and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements. Click here to register.
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Becoming a registered user offers faster checkout by allowing you to bypass re-entering your credit card, shipping and billing information. When an order is placed, user information will be filled in automatically. Also, becoming a registered user makes gift giving simple. Family and friends' information can be saved in your Address Book to provide the luxury of not having to type the recipient's information each time you send a gift. Register Now
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Yes. Although our website may offer a greater selection than a store in your area, the products are the same. To find a store in your area, click here.
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To be sure that you are not buying a counterfeit product, we suggest you shop on our website or from one of our authorized retailers.
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Yes. We have taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.
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We will never share your e-mail address or personal information with any third parties. Any information collected on this website will strictly be used for fraud control, order verification and internal marketing purposes only. For more details on our privacy policy, click here.
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Los Angeles Showroom
806 S. Los Angeles St., Suite 542
Los Angeles, CA 90014
T 213 623 3479
F 213 623 5318
New York Showroom
416 W. 13th St., Suite 302
New York, NY 10014
T 212 242 8875
F 212 242 8877
Leib Associates
250 Spring St., Suite 11-122
Atlanta, GA 30303
T 404 688 9044
F 404 521 9026
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