Order Information

What browsers & operating systems do you support?

Trinaturk.com and Mrturk.com do not support the following browsers and operating systems
1. IE 7.0 and Older. IE 8.0 has limited functionality and not 100% supported
2. Firefox 11 and older
3. Chrome 25 and older
4. 2005 and older Mac PowerBooks
5. Mac Lion 10.7 or older operating systems
6. Safari 4.5 and Older
6. Windows 95 & 98

We request that you update your device and/or browsers or ask your IT department to upgrade your computer so that you can use the latest and most secure software.

Why should I become a registered user?

Becoming a registered user offers faster checkout by allowing you to bypass re-entering your credit card, shipping and billing information. When an order is placed, user information will be filled in automatically. Also, registering makes gift giving simple. Family and friends' information can be saved in your Address Book, to provide the luxury of not having to type the recipient's information each time you send a gift. Click HERE to register now.

How do I change or cancel an order?

Please contact a Trina Turk customer service representative at 1-888-444-7748 or CustomerCare@trinaturk.com. Office hours are Monday-Friday 8am-5pm.

Why did you call or email me to verify my order?

For your own security and protection, we will call or e-mail you to verify your information if in the normal course of fraud control we find something suspicious regarding your order.

What are my payment options?

We accept Visa, Mastercard, American Express, Discover & PayPal.

Are purchases on the site tax free?

No. We currently are required to collect sales tax in the following states: California, Florida, New York, Texas and Washington.

Is ordering over the internet secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure your order is secure. SSL encrypts the transmissions from our ecommerce servers and your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.