Shipping Information

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Shipping Fees*

FedEx Ground: $0

FedEx 2 Day: $15

FedEx Overnight: $25

Please note Free Ground Shipping does not apply to international orders or orders shipped to Alaska, Hawaii, Puerto Rico, and Virgin Islands. Shipments to Alaska, Hawaii, Puerto Rico, and Virgin Islands are only eligible for FedEx 2Day or FedEx Overnight shipping. Please add $15.00 to the rates above for any shipment to Alaska, Hawaii, Puerto Rico and Virgin Islands.

Please note that we do not offer Saturday delivery.

*For your convenience, you will receive a pre-paid return shipping label with any full priced order.

Flash Sale

$8 Flat rate shipping on flash sale items OR free shipping on orders that include regular priced merchandise.

When Will My Order Be Shipped?

If your order is placed Monday thru Friday before 1:00 pm PST it will be shipped the same day. Any order placed Monday thru Thursday after 1:00 pm PST will be shipped the following business day. All orders placed Friday after 1:00 pm PST thru Sunday will be processed the following Monday and can take up to two business days to ship. You will receive an e-mail confirmation once your order has shipped.

Our offices are closed Saturday and Sunday and on most major holidays. We do not offer Saturday delivery. 

PLEASE NOTE OUR UPDATED HOLIDAY HOURS:

November 24 – November 25     CLOSED

*Regular shipping hours resume November 28. Please note, all orders placed during our holiday closure can take 3-5 business days to ship from when regular business hours resume.*

Please contact Customer Care at 888.444.7748 or CustomerCare@trinaturk.com for more information concerning our hours and shipping policy.

How Do I Know My Order Has Shipped?

We will send you an e-mail with your tracking number and a link to where you can track it online once your order has been shipped. 

Do You Ship Internationally?

Unfortunately, at the moment, our website cannot process international orders. We are actively looking for a solution and apologize for the inconvenience.

Do You Ship To PO Boxes Or APO/FPO Addresses?

For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.