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returns & exchanges questions

What is your return/exchange policy?
Where do I ship my return or exchange?
How should I ship my return or exchange?
When will my credit card be refunded?

What is your return/exchange policy?

A happy customer is our primary goal! Within 30 days of original purchase: Trina Turk gladly accepts returns of unworn, unwashed, and defective merchandise for full refund. Returns must be accompanied by the original receipt and will be issued in the form of the original payment. If the original receipt is unavailable we will make an exchange or issue a merchandise credit based on the current selling price. After 30 days of original purchase: Trina Turk will gladly offer an exchange or issue a merchandise credit for the price at the time of sale (with original receipt) or for the current selling price (without original receipt). Online purchases can only be returned/exchanged at Trinaturk.com.

Please note, we cannot accept returns or exchanges on any swimwear or lingerie items.

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Where do I ship my return or exchange?

All returns and exchanges must be sent to:

Trina Turk
attn: Internet Sales
3025 W Mission Rd
Alhambra, CA 91803

How should I ship my return or exchange?

Trina Turk has partnered with UPS to make your return easier. Please find our Authorized Return Service label included in your order. This ARS label allows you to simply attach the sticker to your package and leave the package at any of the following locations: The UPS Store, a UPS Drop Box, A UPS Customer Center, or with any UPS driver. The cost of return shipping will be deducted from your refund OR you may also choose to return the package on your own. You will be required to pre-pay postage at the point of return. Please send your merchandise back via insured mail to:

Trina Turk
attn: Internet Sales
3025 W Mission Rd
Alhambra, CA 91803

When will my credit card be refunded?

Your refund or exchange will be processed within 7 business days of your package's arrival. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email when this transaction has taken place.

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