To our Trina Turk family and community -
We hope you and your loved ones are well and staying safe at this time.
With everything going on at this time of uncertainty, the health and well-being of our clients and our team is our first priority and we are taking necessary precautions to make sure our team is safe and healthy. We have drastically reduced our warehouse team during this time, in order to make sure everyone in the company is continuing to work safely and practicing social distancing.
As the news regarding COVID-19 continues to evolve rapidly, we will evaluate and react to this situation as it changes, and keep you updated with as much information as we have.
We have a few changes regarding shipping, returns, and refunds, and have FAQs below:
What is your current return policy?
We have extended our return policy an additional 15 days and are now allowing up to 45 days for all online returns. All online returns can be shipped back to our warehouse. However, to return items purchased in one of our stores, we ask that you please hold onto your returns until our boutiques re-open. You will be able to return your items in-store, even after the extended 45-day return window through April 20, 2020.
How long will it take to get my shipment?
To keep our employees safe and healthy, we have reduced our warehouse staff to a very minimal team, which means your orders will take a bit longer to get to you. After placing your order online, it will take up to 14 business days for processing and fulfillment before we are able to ship out your order from our warehouse. All orders are shipped FedEx Ground.
How long will it take to process my return and receive my refund?
At this time, we are prioritizing online orders and will be processing returns as quickly as possible, but with our small warehouse team it’s taking longer than normal. Your refund could take up to an additional 15 days to process after receiving your return.
I want to return my order, but I don’t want to leave my house to drop it off.
We can help you! Our online returns are shipped out through FedEx Ground. Once you create and print your shipping label online, you can easily schedule a FedEx pickup from your residence. When your return is packed and ready to be shipped, visit the FedEx website to create an account (this account is free). From there you will be able to schedule your pickup. For more information about FedEx pickups: FedEx Pickup Information.
For any other questions or inquiries, please feel free to contact our customer service department
We’d really appreciate your continued support online at trinaturk.com and mrturk.com. We all need a little optimism right now.
Stay diligent, safe and healthy…