Shipping Information
Holiday Shipping
Order by these dates for delivery by Thursday, December 24. FedEx does not deliver on weekends or holidays.
| Method | Cost | Order by |
|---|---|---|
| FedEx Ground | Free | Tue, Dec 15, 11:59pm PT |
| FedEx 2‑Day | $15 | Sun, Dec 20, 11:59pm PT |
| FedEx Overnight | $25 | Tue, Dec 22, 11:59pm PT |
| Pick up in store | Free | Thu, Dec 24, usually ready in 2 hours at our boutiques |
| E‑gift card | — | Any time, delivered by email: send one |
Holiday dates apply to US orders. International orders ship with Global-e, which sets its own carriers and timing.
We Offer Three Shipping Options
- FedEx Ground: Complimentary. Ships in 1-3 business days; arrives in approximately 3-5 business days, Monday through Friday. Free Ground shipping does not apply to orders shipped outside the contiguous states.
- FedEx 2-Day Shipping: $15. Orders placed before 1:00 PM PT ship the same business day and arrive within two business days, Monday through Friday. FedEx does not deliver on weekends or holidays, so a 2-day shipment sent on a Friday will arrive the following Tuesday.
- FedEx Overnight Shipping: $25. Orders placed before 1:00 PM PT ship the same business day and arrive within one business day, Monday through Friday. FedEx does not deliver on weekends or holidays, so an overnight shipment sent on a Friday will arrive the following Monday. Saturday Overnight delivery is not available.
FedEx may not offer expedited shipping to some rural locations. We strongly recommend requiring a signature for all orders over $500.
If you have any questions, or need additional assistance, please contact customer care via email: customercare@trinaturk.com or phone: 1.888.444.7748.
How Do I Know My Order Was Shipped?
Once your order is processed for shipping, you will receive an email with your shipping confirmation details.
Do You Ship Internationally?
Yes, we ship to customers around the world. At checkout, prices are shown in your local currency, and all duties, taxes, and customs fees are calculated and included upfront, so there are no surprise charges at delivery. Delivery times and shipping costs vary by destination.
Do You Ship to PO Boxes or APO/FPO Addresses?
For security reasons, we do not ship to P.O. boxes or APO/FPO addresses.
Lost or Stolen Packages
If you think your order has been lost or stolen, please contact our Customer Care Team at customercare@trinaturk.com or call us at 1.888.444.7748 and we can assist you in filing a claim. Our customer service hours are Monday through Friday, 9:00 AM to 5:00 PM PT. We are closed most major holidays.
Due to our partnership with FedEx, you have a 10 business day window from your delivery date to file a claim with FedEx. Claims submitted after that window cannot be processed.
