Due to safeguards in place to protect our distribution center employees, shipments will be delayed. Please Click here to see all COVID-19 Policy UpdatesHERE for the most up-to-date information.
We thank you for your continued support.
Please stay diligent, safe, and healthy...and don't forget to wash your hands! :)
Free on orders over $75
FedEx Ground: $8
FedEx 2Day: $15
FedEx Overnight: $25
Please note Free Ground Shipping does not apply to international orders or orders shipped to Alaska, Hawaii, Puerto Rico, and the Virgin Islands. Shipments to Alaska, Hawaii, Puerto Rico, and the Virgin Islands are only eligible for FedEx 2Day or FedEx Overnight shipping. Please add $15.00 to the rates above for any shipment to Alaska, Hawaii, Puerto Rico and the Virgin Islands.
Please note that we do not offer Saturday delivery.
When will my order be shipped?
Due to safeguards in place to protect our distribution center employees, shipments will be delayed. Please reference our COVID-19 Policy Updates HERE for the most up-to-date shipping information. Thank you for your continued support. Please stay diligent, safe, and healthy...and don't forget to wash your hands! :)
All orders placed Monday through Friday before 1:00 pm PST take one full business day to process and an additional business day to ship.
All orders placed Friday after 1:00 pm PST through Sunday will be processed the following Monday and can take an additional two business days to ship.
You will receive an e-mail confirmation once your order has shipped. This shipping timeline is applicable to all orders, including orders with expedited shipping.
Any promotional or sale periods can affect the above timelines. Timelines subject to change.
Our shipping department is closed weekends and most major holidays.
HOW DO I KNOW MY ORDER WAS SHIPPED?
We will send you an e-mail with your tracking number and a link to where you can track it online once your order has been shipped.
DO YOU SHIP INTERNATIONALLY?
At this time, we are currently undergoing some changes with our international shipping source. We apologize for any inconvenience. Our international shipping will resume as soon as possible. We appreciate your patience.
DO YOU SHIP TO PO BOXES OR APO/FPO ADDRESSES?
For security reasons, we do not ship to P.O. boxes or APO/FPO addresses.
FLASH OR PRIVATE SALES
An $8 flat rate shipping fee may apply to flash sale items.
SPECIAL HOLIDAY SHIPPING
Get it in time!
Due to our holiday hours, we want to ensure your presents arrive on time for Christmas! Our shipping cut off dates are as follows. Please note, this is an estimate and is not guaranteed.
FEDEX GROUND: 5-7 business days order by December 13, 2019 12PM PT.
FEDEX 2DAY: 1-3 business days, order by December 18, 2019 12PM PT.
OVERNIGHT: 1-2 business days order by December 20, 2019 12PM PT.
LOST OR STOLEN PACKAGES
We ask that you contact our Customer Care Team at 1.888.444.7748 or email us at email@example.com for assistance on filing a claim. Our customer service hours are Monday to Friday from 9AM to 5PM PT. Our partnership with FedEx allows Trina Turk to have a 10 business day window policy from delivery date where our team can start a trace/file a claim with FedEx. Anything outside that time frame, will result in a loss.
RETURN & SHIPPING DELAYS
Due to high demand and volume shipping on orders placed during this time will be delayed.
With that said, we also understand that handing over your package to FedEx for a return might be difficult at this moment. Please allow us to guide you on a better way to reach out to them and assist with your return. Below is a direct link so that you can schedule a FedEx pickup.
FedEx Schedule Pick Up:
OR you can call them to schedule your pick up to: 1.800.GO.FEDEX (1.800.463.3339).
We appreciate your patience during this time.