THIS JUST IN: THE GOLDEN HOUR COLLECTION

When will my order be shipped?

You will receive an e-mail confirmation once your order has shipped.

Due to increased order volume, our processing times are delayed.

Our shipping department is closed weekends and most major holidays.

WHAT ARE YOUR SHIPPING FEES

FedEx Ground: Free on orders over $75

For orders under $75, shipping cost will vary depending on shipment destination.

Free Ground Shipping does not apply to orders shipped outside the contiguous states.

We do not offer 2-day, Overnight, or Saturday delivery.

HOW DO I KNOW MY ORDER WAS SHIPPED?

Once your order is processed for shipping, you will receive an email with your shipping confirmation details.

DO YOU SHIP INTERNATIONALLY?

Unfortunately, we do not ship internationally at this time.

DO YOU SHIP TO PO BOXES OR APO/FPO ADDRESSES?

For security reasons, we do not ship to P.O. boxes or APO/FPO addresses.

LOST OR STOLEN PACKAGES

If you think your order has been lost or stolen, please contact our Customer Care Team at customercare@trinaturk.com or 1.888.444.7748 and we can assist you in filing a claim. Our customer service hours are Monday to Friday from 9AM to 5PM PST/PDT.

Due to our partnership with FedEx, you have a 10-day* window from your delivery date to file a claim with FedEx. Unfortunately, any claims submitted past that 10-day window are unable to be processed and will result in a loss. 

*10 business days from delivery

RETURN & SHIPPING DELAYS

Due to increased order volume, our processing time for shipments and returns will be delayed.

For all online returns, drop off your return at a FedEx location near you, or contact FedEx directly to schedule a pickup ONLINE or by phone: 1.800.GO.FEDEX (1.800.463.3339)