Returns & Exchanges
We hope you enjoy your Trina Turk or Mr Turk purchase. If something isn't quite right, we're here to make your return or exchange as seamless as possible.
You'll need your order number and shipping ZIP code.
In-Store Returns & Exchanges
Returns and exchanges are always complimentary at any Trina Turk boutique. Please bring your merchandise, packing slip, and order number.
U.S. Exchanges
Looking for a different size or color? Simply select Exchange after starting your return through our online returns portal.
U.S. Returns
Full-price merchandise may be returned within 30 days of delivery with original tags attached.
When you start your return through our online portal, you may generate a prepaid FedEx return label. A $9.95 return shipping fee will be deducted from your refund.
Refunds are issued to the original form of payment within approximately 10 business days after your return has been received and processed.
International Returns
International orders may be returned within 14 days of delivery. Exchanges are not available for international orders at this time, and return shipping costs are the responsibility of the customer.
Start an International Return →
EU Right of Withdrawal
If your order was delivered to the European Union, Norway, Iceland, or Liechtenstein, you may withdraw from your purchase within 14 days of delivery without providing a reason. This right applies to all merchandise, including Final Sale items.
After submitting your request, you'll have 14 days to return your merchandise. Return shipping costs are the responsibility of the customer.
Once your return is received, we'll refund the purchase price, along with any applicable original shipping charges, duties, and taxes, in accordance with applicable law.
Price Adjustments
We're pleased to offer a one-time price adjustment on full-price merchandise permanently marked down within 14 days of purchase.
Price adjustments do not apply to merchandise purchased on sale or with a promotional discount.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact our Concierge team before returning your merchandise. We'll arrange the return at no cost to you and make it right.
Final Sale
Items marked Final Sale are not eligible for return, exchange, or store credit, except where the EU Right of Withdrawal applies.
Return Guidelines
- Merchandise must be unworn, unwashed, and unaltered.
- Swimwear must be returned with all original tags attached and sanitary liners intact.
- Returns received outside the eligible return window or that do not meet these requirements will be returned to the original shipping address.
Concierge
Our Concierge team is here to assist with orders, returns, exchanges, and product questions.
Email
customercare@trinaturk.com
Phone
1.888.444.7748
Live Chat
Select the Concierge icon in the bottom right corner of your screen.
Hours
Monday–Friday
9:00 AM–5:00 PM PT
Excluding major holidays
Mailing Address
Trina Turk
Attn: Concierge
3025 W. Mission Road
Alhambra, CA 91803
