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Frequently Asked Questions
Contact Us
Our Customer Care team is always within reach and delighted to assist. You may write to us at customercare@trinaturk.com, call 1.888.444.7748, or begin a conversation through the chat icon in the lower right corner of your screen. We welcome your inquiries Monday through Friday, from 9am to 5pm PT, and are regrettably closed in observance of most major holidays. For any further way to reach us, please visit our Contact Us page.
It would be our pleasure to welcome you to any of our three boutiques, to experience the world of Trina Turk and Mr Turk in person, each shaped by its surroundings and attended by a team eager to help you find exactly what you are seeking.
Palm Springs, California is home to our flagship, where the full Trina Turk and Mr Turk collections are presented amid the desert modernism that first inspired the brand.
891 N. Palm Canyon Drive, Palm Springs, CA 92262
Phone: (760) 416-2856 · Email: palmsprings@trinaturk.com
Monday–Saturday: 10am to 6pm · Sunday: 11am to 5pm
Our Palm Desert boutique resides among The Shops at El Paseo, a storied promenade long favored for its air of unhurried elegance.
73425 El Paseo #108, Palm Desert, CA 92260
Phone: (760) 340-3189 · Email: elpaseo@trinaturk.com
Monday–Saturday: 10am to 6pm · Sunday: 11am to 5pm
In Dallas, our boutique at The Plaza at Preston Center offers an intimate setting in which to discover our women's collection.
8300 Preston Road, Suite 700, Dallas, TX 75225
Phone: (972) 201-3330 · Email: dallas@trinaturk.com
Monday–Saturday: 10am to 6pm · Sunday: 12pm to 5pm
We invite you to visit our Boutiques page for further detail on each destination.
Yes, of course. We invite you to contact your preferred boutique directly, using the phone number or email address listed above, and a member of our team will be delighted to hold your selection.
Our Privacy Policy and Terms & Conditions are available at any time, should you wish to review them.
Orders
Kindly write to customercare@trinaturk.com as soon as possible with your order number, and we will do everything within our ability to accommodate your request. Once an order has entered fulfillment, we may unfortunately be unable to intervene in time to make a change. Further guidance may be found on our Order Information page.
Your card issuer places a temporary authorization hold at the time your order is placed, simply to confirm that funds are available. This is not a charge, though it may briefly appear as one on your statement. Your card is charged in full once your order departs for delivery.
Sales tax is calculated automatically at checkout, in accordance with the laws that govern your shipping destination.
Yes, without exception. Every transaction is fully encrypted, and the information you entrust to us is safeguarded with the utmost care, as set forth in our Privacy Policy.
Returns & Exchanges
We gladly accept returns of full-price merchandise within 30 days of delivery, provided items remain unworn with their original tags attached, and that swimwear retains its protective liner. A $9.95 return fee is deducted from your refund. Returns and exchanges are always complimentary when made in person at any boutique. For complete detail, we invite you to visit our Returns & Exchanges page.
Items marked Final Sale are offered at a meaningful discount and are, regrettably, not eligible for return, exchange, or store credit, except where the EU Right of Withdrawal applies. Every Final Sale item is clearly identified at the time of purchase, so there is never any question. Our current offerings may be found in the Sale collection.
Please allow 10 business days from the arrival of your return at our facility for processing. Once issued, your refund will typically appear on your original form of payment within 1–7 business days, the precise timing depending on your bank or card issuer. Further detail awaits on our Returns & Exchanges page.
It is our pleasure to extend a one-time price adjustment on full-price merchandise marked down within 14 days of your original purchase. We invite you to reach our Customer Care team, who will be glad to assist.
International Orders
It is our great pleasure to welcome customers the world over. At checkout, pricing is presented in your local currency, with all duties, taxes, and customs fees calculated and included in advance, so that your delivery arrives without further charge or delay. Further detail is available on our Shipping Information page.
Delivery timing varies gracefully by destination and will be presented to you at checkout, based upon your address.
Yes. International orders may be returned within 14 days of delivery, with return shipping remaining the responsibility of the customer. Exchanges are unfortunately not yet available internationally; we warmly invite you to place a new order for your preferred size or color through our Returns & Exchanges page.
Yes. You are entitled to 14 days from delivery in which to submit a Withdrawal Request under EU/UK consumer law, a right that extends even to Final Sale items. Full detail is available on our Returns & Exchanges page.
Shipping
Your order is prepared with care and dispatched within 1–3 business days via FedEx Ground, arriving in approximately 3–5 business days thereafter. Should your occasion call for it, 2-Day and Overnight delivery are available at checkout. Complete detail is available on our Shipping Information page.
Yes. It is our pleasure to include complimentary FedEx Ground shipping on every order within the contiguous United States, with no minimum purchase required. Should you wish your order to arrive sooner, kindly see our Shipping Information page for expedited options.
Yes. We are pleased to offer Buy Online, Pick Up In Store, also known as Click and Collect, at each of our boutiques. Simply select this option at checkout, and your order will be prepared for collection at your chosen location. Should you have any questions, our team would be delighted to assist.
Sizing & Fit
Our ready-to-wear runs true to size. Swimwear runs slightly small, and we recommend ordering a size up for the most flattering fit. We invite you to consult our Size Guide for detailed measurements by style.
Each silhouette is cut with its own character, and fits a little differently as a result. Our Women's Size Guide and Men's Size Guide offer detailed measurements by style, so that you may find your perfect fit with confidence.
Our swim pieces are sold separately, and so will appear as two items on your order. We invite you to first confirm that both were included in your order confirmation. If they were, and a piece is still missing upon arrival, kindly write to customercare@trinaturk.com, and we will be glad to make it right.
Gift Cards
Yes, in both physical and digital form, redeemable online or at any of our boutiques. A thoughtful gift, ready whenever inspiration strikes. Shop Gift Cards.
About The Brand
Mr Turk is Trina Turk's expression of modern resort style for men, established in 2010 by Trina Turk and Jonathan Skow, and shaped by the same spirit of ease and color that defines the brand.
We are always delighted to meet those who share our appreciation for California, craftsmanship, and considered design. Current openings may be found on our Careers page, and we look forward to hearing from you.






